Refund and Returns Policy

1. General Policy

At islestore, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Timeframe

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that have been altered, damaged, or worn will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Perishable goods
• Digital downloads and software licenses
• Sale items marked as final sale

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (305) 471-8994. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Upon approval, you will receive a prepaid shipping label via email. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.

3.3. Inspection and Refund

Once the returned item is received, our team will inspect it within 5 business days. If the return meets the eligibility criteria, a refund will be processed to the original payment method. Refunds may take 5–10 business days to appear on your statement, depending on your bank.

4. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact Customer Support. Exchanges are subject to product availability and will follow the same return inspection process.

5. Refund Exceptions

• Shipping charges are non‑refundable unless the return is due to an error on our part.
• Gift cards and promotional codes are not eligible for refunds.

6. User Responsibilities

By placing an order with islestore, you agree to:

• Provide accurate contact and shipping information.
• Notify us promptly of any issues with your order.
• Return items in accordance with this policy.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. islestore reserves the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1 (305) 471-8994
• Address: 9334 East Lincoln Road, Miami, Florida 33124, United States